Common Questions

What usage rights do I have for the media with my purchase?

For residential real estate agents with your purchase you are granted permanent, non-transferable usage rights to the media that we produce for you. This means that you can use the media for your listing, personal brand/marketing, or social media. However you are not permitted to sell, give, or transfer the media to others without our express written permission. If a third-party is interested in purchasing or using the media, they must contact us. Harber Media is the owner of the copyright of all media produced.

Most other companies only allow you to use media while the listing is active, we go above and beyond by giving you much more extended usage rights compared to our competitors.

Below are some common scenarios and how the usage rights apply:

  • Use the media for your listing on the MLS

  • Use the media on third-party sites like Realtor.com or Zillow

  • Use the media on your personal or business social media accounts

  • Use the media on all print advertising/marketing

  • Use the media for yearly recaps on social media

  • Give the media to homeowner who is selling the house for keep-sake memory purposes

You can not:

  • Give, sell, or transfer the media to another home-services provider like a roofing company, cleaning service, stager, window company or others

  • Give, sell, or transfer the media to another real estate agent - Including the buyer's agent - even if you no longer have the listing

  • Give sell, or transfer the media to the homeowner's who are selling the house if they intend to use the media to rent out or use the photos for any commercial purpose

  • Sell the media to anyone

  • Claim the media as something you produced

This serves as a summary of our Terms and Conditions. Our Terms and Conditions must be agreed to for each order and serves as the latest version of our usage rights policy.

Can I request a Monday-morning appointment over the weekend?

Yes! We will be happy to accommodate you Monday morning. You will hear back from us either on Sunday or early Monday morning - before 9 am - if there is an opening.

Can you change the skies?

Yes, we can definitely change the sky, regardless of the time of the day the image was photographed. This service is free as long as you book it when your book your appointment.

Can you green the grass?

Yes, we will definitely green grass. We cannot green dirt or add in patches where grass does not exist, due to MLS regulations and we don’t green grass on another property. But this service is free as long as your request it when booking your photography.

Can you photography the neighborhood amenities?

Yes, as long as it is requested at the time of booking or on-site. Also, we cannot take amenities photos if there are people in the shot, for privacy reasons.

 

Amenity shots are considered additional shots, so they will not be included/counted as part of your photo package. There will be a charge of $40 for four additional images.

 

Because of our limited time frame, we ask that you please provide cross streets, addresses or exact directions to where the amenities are so we can locate them in a timely manner.

My images were shot on Friday. When do I get them?

For shoots done on Friday you will receive them within 24 hours from the end of your shoot. Our processing team works on Saturdays to get Friday shoots processed in time.
For shoots done on Sat/Sun, you will receive them Monday by noon.

What if I’m dissatisfied with Harber Media?

Harber Media offers a 100%, no questions asked, totally unbeatable guarantee with absolutely no risk to you. If you are not satisfied with the photographs, we will either come back and shoot again, or you can hand the photos back and pay nothing.

(Note: The images cannot be used in any marketing material upon request of a 100% refund.)