Frequently Asked Questions

Harber Media primarily serves residential real estate professionals throughout Los Angeles County and Orange County, California.

We provide real estate photography, aerial photography, listing video, vertical and social media video, actual and virtual twilight imagery, 2D schematic floor plans, Zillow 3D Home and Matterport 3D tours, virtual staging, property websites, and related listing-media services.

Many services can be ordered together, making it easier to coordinate the media needed for a listing through one provider.

Harber Media is built around the way working residential agents actually manage listings: straightforward booking, consistent services, efficient production, and fast delivery.

Founder Michael Hawley has worked in real estate since 2010, giving Harber Media firsthand experience with both the media-production side of a listing and the agent's actual workflow. Since founding Harber Media in November 2021, Michael has built the company into an award-winning real estate media company and has been personally featured in numerous publications for his work in the real estate media industry.

No. Harber Media does not have a general minimum service charge. What you pay is the published price of the services you book for the property.

Real estate photography starts at $249 for properties under 1,000 square feet, with pricing increasing based on property size.

Additional services such as floor plans, aerial photography, video, 3D tours, reels, and twilight photography can be added depending on how you plan to market the property.

Yes. There are three, and each one builds on the one before it:

• MLS Essentials: Professional Photography and a 2D Floor Plan.
• MLS Launch: the same, plus Drone and a 60-Second MLS Video.
• Full Market Launch: the same as MLS Launch, plus a Vertical Walkthrough Reel and Same-Session Twilight Photography.

Package pricing is based on property size. MLS Essentials starts at $289 for properties up to 999 square feet.

Additional services are available as add-ons or à la carte where applicable.

If you only need professional listing photography, Photos Only keeps the order simple.

MLS Essentials adds a 2D floor plan, which helps buyers understand the layout before they book a showing. MLS Launch adds drone and a 60-Second MLS Video, useful when motion, property context, views, lot size, location, or other features are an important part of the marketing. Full Market Launch adds a Vertical Walkthrough Reel and same-session twilight photography, for a listing you also want to push on social.

You can also add individual services when a particular listing calls for more.

Harber Media uses online self-booking. You can enter the property information, select your services, and choose from available appointment blocks without having to coordinate the entire order manually.

The Marketing Kit is $50. The Premium Property Website is $149 and includes the Marketing Kit, along with a custom property domain, agent branding and contact information, and buyer inquiry and showing-request leads delivered directly to you.

They are alternatives rather than two things to buy together, since the website already contains the kit.

Yes. Agent/Team-Specific Branding configures the site with your own brand colors and fonts for a one-time $99 setup charge, in addition to the $149 website.

It is optional and it is charged once, not per listing. Once your branding is set up it carries over to future Premium Property Websites, which remain $149 each. The standard $149 website already includes your agent branding and contact information plus Harber Media's existing property-site themes, and choosing one of those themes never triggers this charge.

The property should be completely camera-ready before the photographer arrives. Cleaning, repairs, landscaping, decluttering, and styling should already be finished.

Before the appointment, move vehicles away from the driveway and front of the home, remove visible trash bins and maintenance equipment, make sure required doors and gates are accessible, and complete a final walkthrough for any last-minute items. You will receive a complete prep-sheet after booking your order.

Our complete property preparation guide walks through every stage, from the work to schedule a week out to the final walkthrough on shoot day.

No. As long as the property is ready and the photographer has the information needed to access it, the agent does not need to remain on-site. We do not have SUPRA access.

Whenever practical, we recommend that the property be vacant during the appointment so the photographer can work efficiently without unnecessary interruptions.

Whenever possible, homeowners, children, guests, cleaners, contractors, and pets should be off-site before photography begins.

A clear property helps protect occupant privacy, reduces distractions, and allows the photographer to move efficiently through the home. Pets should ideally be secured off-site rather than moved from room to room during the appointment.

Make sure required doors and gates are unlocked and provide any necessary lockbox, gate, alarm, parking, or other access information before the appointment.

The property should be accessible and ready for photography when the photographer arrives.

Harber Media photographs the property substantially as it is presented when we arrive.

Minor, safe adjustments may be made when appropriate for a composition, but our photographers do not clean, declutter, stage rooms, move heavy furniture, perform maintenance, or wait for unfinished preparation to be completed.

Length of appointments depend largely on services ordered. You will receive an estimated length of appointment time at completion of booking.

We do not photograph with a specific number in mind. We will photograph the property to ensure complete coverage. The exception to this is drone photography where we will capture 5 images.

Yes. Adding five aerial images to a photography order is $129. Drone photography is also available as a stand-alone service for $250 for five images, or as part of the MLS Launch and Full Market Launch packages.

All Harber Media drone operators are FAA Part 107 certified. Drone services are still subject to safe and lawful operating conditions, including weather, wind, airspace restrictions, temporary flight restrictions, property conditions, and other safety considerations.

Yes. Current video options include:

• 60-Second MLS Video starts at $299
• Social Media Marketing Reel starts at $499
• Agent Marketing Video starts at $649 and includes a separate MLS Video edit
• Vertical Walkthrough Reel $99

This gives agents the flexibility to choose the type and level of video marketing appropriate for each listing rather than using the same format for every property.

Yes. Harber Media offers a 2D schematic floor plan, plus Zillow 3D Home and Matterport 3D tours.

The floor plan is offered as an add-on to an eligible media order, or included in several of our listing-media packages, so buyers get a clear picture of the layout without you coordinating a separate provider. It is not available as a stand-alone service.

Both create an interactive tour that lets buyers explore the property remotely. They are hosted and viewed on different platforms, so the choice is about which one fits the listing and your marketing strategy.

Harber Media offers both at the same price, and a property gets one or the other rather than both.

Actual twilight photography is photographed on-site during the evening twilight window. It is $199 when scheduled as the final appointment of the same shoot day, or $399 when booked as a separate session. The photography itself is the same either way; what changes is when it is shot.

Virtual twilight uses digital editing to create a twilight-style version of an image photographed at another time of day. Because virtual twilight is digitally altered imagery, agents are responsible for ensuring its use complies with applicable MLS, advertising, and disclosure requirements.

Drone photography can be particularly useful when the property's surroundings are part of the story, for example, a large lot, views, acreage, proximity to amenities, community features, waterfront, hillside positioning, or a location that is difficult to communicate from ground-level photography alone.

It is not necessary for every listing, which is why Harber Media offers it as an optional service and as part of selected packages.

For standard services eligible for Harber Media's normal turnaround, the ordinary delivery target is the next day, generally around 10:00 AM.

Some video, 3D tour, virtual staging, website, special-editing, or custom services may require additional processing time.

Completed media is delivered through Harber Media's online delivery system.

Once your order is ready, you will receive access to the completed media and related listing assets included with your order.

You can pay any time after your booking is confirmed. There is no requirement to pay at the moment you book.

Media downloads remain locked until payment has been completed.

Once the invoice is paid, download access is released through the delivery system.

Harber Media retains the copyright to the media unless a separate written copyright assignment specifically states otherwise.

Your purchase includes a limited license to use the media in connection with marketing the specific property photographed. Payment for the service does not transfer copyright ownership.

The standard license is tied to the specific property and the authorized listing campaign. It does not automatically give unrelated third parties unrestricted rights to reuse the media.

Replacement listing agents, builders, designers, stagers, publications, vendors, and other commercial parties may require separate permission or licensing depending on how they intend to use the content.

The original client's license does not automatically transfer to a replacement listing agent.

A new agent who wants to use existing Harber Media content should obtain permission or the appropriate license before using the media to market the property.

Typically, no. Because we shoot using flash, we rely on human editing for the vast majority of our work. There may be times when AI is used as part of the editing process.

Clients are responsible for ensuring that any use or modification of delivered media complies with applicable MLS rules, advertising requirements, brokerage policies, and disclosure laws.

Materially altered versions should not be presented in a way that suggests Harber Media created or approved changes we did not make.

MLS and Agent Marketing Videos are allowed one round of limited revisions. Any revisions that include reshaping the music or overall pace/flow of the video are not included.

Details on weather-related scheduling are covered in our Terms of Service.

Our full cancellation and rescheduling policy is outlined in our Terms of Service.